Kaihautū Administrator

Ngāti Awa te toki, te tangatanga i te rā, te ngohengohe i te wai

Over the years, Te Tohu o Te Ora o Ngāti Awa (otherwise known as Ngāti Awa Social & Health Services) has grown into a leading iwi provider of health, social, and employment services, and more recently, Kāinga Māori development services. Our mission is to remain responsive and adaptable, ensuring our organisation is fit for purpose while supporting our whānau, hapori, and iwi to achieve prosperity and well-being.

Mā whero, mā pango – The Mahi Ahead

Following an internal promotion, we are now seeking a skilled Kaihautū Administrator to join Rukuhia Te Mahi, our employment pathway service, and provide high‑quality administrative and coordination support that uplift whānau, hapū, and iwi. In this full-time permanent role, you will be the backbone of our service, ensuring smooth day‑to‑day operations and a mana‑enhancing experience for tauira, whānau, and stakeholders. You will be the first point of contact for enquiries and referrals, manage systems and data, support trainers and managers, and help ensure reporting and compliance requirements are met.

Your day-to-day responsibilities include:

• Providing excellent administrative support and customer service to whānau, stakeholders, and internal teams.
• Managing inbox enquiries, referrals, client information, records, and reporting systems with accuracy and care.
• Coordinating appointments, assessments, interviews, and follow‑ups with whānau and service providers.
• Supporting workforce trainers and programme delivery through effective administration and organisation.
• Maintaining high standards of data quality, confidentiality, and compliance.
• Maintaining positive relationships and contribute to a welcoming, manaakitanga‑based environment.
  

He kai kei aku ringa – Your Strengths and Capabilities

You will bring strong administration and communication skills, a high level of organisation, and a genuine commitment to supporting whānau outcomes.

Key capabilities we’re looking for:

• Proven experience in administration and customer service
• Excellent computer skills (Microsoft Word, Excel, Outlook, databases)
• Strong written and verbal communication skills
• The ability to manage multiple tasks, meet deadlines, and work collaboratively
• An understanding of, or willingness to work within, a kaupapa Māori and iwi‑led environment
• Knowledge of Ngāti Awatanga, Te Reo Māori me ona Tikanga is desirable but not essential
• A full clean NZ Driver Licence
  

Ngā Whiwhinga - What You’ll Gain

At Rukuhia Te Mahi, you’ll be part of a values‑driven organisation committed to uplifting whānau into education, training, and employment, while walking alongside them with care, respect, and integrity. You’ll also be part of a wider workforce immersed in Te Ao Māori, with pathways to expand your skills and knowledge through our Te Pou Mataaho wānanga and other professional development initiatives. We offer a competitive salary reflective of your experience, along with a range of staff benefits subject to eligibility. Explore the opportunities we have available and grow your career with us.

Tono Mai - Apply Today

Applicants must have the legal right to work in Aotearoa. If this role resonates with you, please apply today or feel free to visit our website https://rukuhiatemahi.org.nz/ to see a full list of our current vacancies.

‍